Homepage: The Elevator Pitch

My team and I recently finished the design phase of a project with a DC-based membership-driven organization. With this project, our design phase included a style guide, a homepage comp, and several internal page comps. For this post, I’m going to focus on the Homepage and how we ended up where we did. In today’s

Should It Stay or Should It Go?

It’s easy for digital properties to quickly become digital filing cabinets. So, what should stay and what should go? This is one of the biggest questions during any redesign, rebrand, or reimagining of a digital property (my personal digital properties are no different). It can be an intense process for organizations/brands to sort through thousands

“Help me find you — wherever I am, whenever I want”

This week’s quote comes from a recent Think Google post title “Holiday shoppers are begging brands for help. Are you listening?” by Emily Eberhard, the head of Shopping B2B Marketing at Google. The quote comes from one of the subheads she uses for a section of her post. I say a similar thing to clients all

A Transactional State of Mind

I recently pitched a new client on a digital strategy engagement. During the pitch, I talked a lot about strategy and the improvements I’d suggest they make to their digital ecosystem. This conversation started with a question that I love when clients (or potential clients) ask. What’s your approach to digital strategy? When conversations start

That’s Progressive

What is Progressive Profiling? I recently had a planning meeting with a client and brought up progressive profiling. They nodded their heads in agreement as I talked about how I wanted to use progressive profiling to help them build their relationship with their customers who come through their digital properties as opposed to in-person. After

“The Customer Experience is Always Right”

This week’s quote is from an Adobe ad campaign that ran a month or so ago. It’s something that stuck with me as more than just a clever addition to the mantra everyone knows — “The customer is always right.” We create digital content for users/customers, but we often lose sight of what the user/customer